Privacy & Cookie Policy

Last updated: 16th September 2023

We, Shine Solar Power Limited of 11 Tower View, Kings Hill, West Malling, Kent, ME19 4UY (referred to as “Shine Solar Power,” “we,” or “us”), are committed to protecting your privacy and ensuring the security of your personal information. This Privacy & Cookie Policy explains how we collect, use, and protect your personal data when you interact with us, whether through our website, social media platforms, telephone, or in writing to our postal address.

Any questions regarding our privacy policy and/or practices should be sent via email to

customerservices@shine-solar.co.uk

Or in writing to:

Shine Solar Power Limited, 11 Tower View, Kings Hill, West Malling, Kent, ME19
4UY

Who are we?
Shine Solar Power Limited is a private limited company registered with Companies House (Company Number 15140881). We pride ourselves in offering exceptional customer service and helping our clients save money and the planet through renewable energy installation.

Information Collection
We collect personal data about you when you contact us or interact with our website or social media platforms. Additionally, we may gather data about the usage of our website or social media platforms to improve user experience and provide relevant content.

Use of Information
We may use your personal data for various purposes, including:
• Providing information and services requested by you.
• Improving our products, services, and operations.
• Training our staff.
• Generating statistics, analysing customer information, and creating profiles.
• Preventing and detecting fraud, debt, and loss.
• Providing updates and communications, which you can opt-out of at any time.

We may also monitor and record communications with you to ensure quality service and compliance with legal requirements.

Third-Party Sharing
We only share your personal data with relevant organizations involved in providing services to you. This may include entities such as OZEV, EPC companies, scaffolding companies, MCS, suppliers, and subcontractors. We may also use installation imagery and system data for marketing purposes, without disclosing personal details.

Data Storage and Retention
Your personal data is primarily stored in the UK in secure physical or electronic formats. However, we may use third-party service providers located outside the European Economic Area, ensuring data security and compliance with our policies.

We retain your information for as long as required by law and dispose of it securely when no longer needed.

Accessing Your Data
You have the right to request access to the personal information we hold about you. If you find any inaccuracies, we’ll correct them upon verification of your identity.

To request access, please contact our Data Protection Manager at 11 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. We may charge a fee for this service.

Policy Updates
We reserve the right to update this policy at any time. Significant changes will be communicated through our website.

Cookies
Our website uses cookies to enhance functionality and improve user experience.
These cookies do not contain personal information and are categorized as follows:

• Strictly Necessary: Essential for website operation, such as remembering
settings or managing shopping carts.
• Performance: Used for obtaining statistics and optimizing website
performance.
• Third Party: Associated with third-party content like YouTube videos or social
media features.

You can manage cookie preferences through your browser settings. By using our website, you consent to the use of cookies as described above. If you have any questions or concerns about our Privacy & Cookie Policy, please contact us at the provided address.